Information We Collect

When you use sylenoriva's rolling budget tools, we collect information that helps us provide and improve our services. Here's what we gather and why it matters:

Information You Provide Directly

• Contact details when you create an account: name, email address, phone number
• Budget data you input: income sources, expense categories, financial goals
• Communication preferences and feedback you share with us
• Payment information when you subscribe to premium features

Information We Collect Automatically

• Device information: browser type, operating system, IP address
• Usage patterns: which features you use, how long you spend in the app
• Technical data that helps us fix bugs and improve performance
• Session information to keep you logged in securely

How We Use Your Information

Your data serves specific purposes – never just sitting in a database collecting dust. Every piece of information we collect has a job to do.

• Providing core budget tracking functionality and rolling budget calculations
• Sending important updates about your account or changes to our service
• Improving our algorithms to make budget forecasting more accurate
• Responding to your support requests and questions
• Protecting against fraud and unauthorized access to your account
• Complying with Australian financial services regulations
• Analyzing usage patterns to identify features that need improvement

We don't sell your personal information to third parties. That's not our business model, and it never will be. Our revenue comes from subscription fees, not from packaging up user data.

Data Storage and Security

Financial information requires serious protection. We use industry-standard security measures, but we also believe in being honest about what security actually means.

Security Measures

• 256-bit SSL encryption for all data transmitted between your device and our servers
• AES-256 encryption for data stored in our Australian-based servers
• Multi-factor authentication available for all accounts
• Regular security audits by independent third parties
• Limited employee access with strict background checks
• Automated monitoring for suspicious activity

No system is perfectly secure. While we implement strong protections, we also recommend using strong, unique passwords and enabling two-factor authentication on your account.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward.

We respond to most data requests within 14 business days. Complex requests might take up to 30 days, and we'll let you know if that's the case.

Sharing and Third-Party Access

We limit data sharing to situations where it's necessary for providing our service or required by law.

Service Providers We Work With

• Cloud hosting providers for secure data storage (servers located in Australia)
• Payment processors for handling subscription payments securely
• Analytics tools that help us understand how people use sylenoriva (anonymized data only)
• Customer support platforms to respond to your questions efficiently
• Email service providers for sending account notifications

All third-party providers sign data processing agreements and must comply with Australian privacy standards. They can only use your data for the specific services they provide to us.

When We're Required to Disclose Information

Australian law sometimes requires us to share information with authorities. This includes:

• Valid legal requests from law enforcement agencies
• Court orders or subpoenas
• Requirements under Australian financial services regulations
• Situations where we believe disclosure prevents serious harm

We review every legal request carefully and only provide the minimum information required. Where legally permitted, we'll notify you before disclosing your information.

Data Retention Periods

We don't keep your information longer than necessary. Here's how long different types of data stick around:

When you request account deletion, we remove or anonymize your personal information within 30 days, except for data we're legally required to retain for tax or regulatory purposes.

Cookies and Tracking Technologies

Like most websites, we use cookies. But we try to keep it reasonable and give you control over what gets stored.

Essential Cookies

These cookies are necessary for sylenoriva to function. They handle things like keeping you logged in and remembering your preferences. You can't disable these without breaking the service.

Analytics Cookies

We use analytics to understand which features get used and where people run into problems. This data is anonymized before it reaches us. You can opt out of analytics cookies in your account settings.

What We Don't Use

• No advertising cookies – we don't show ads
• No cross-site tracking to follow you around the internet
• No selling cookie data to data brokers
• No social media tracking pixels

Children's Privacy

sylenoriva is designed for adults managing their finances. We don't knowingly collect information from anyone under 18 years of age.

If you're a parent who discovers your child has created an account, contact us immediately. We'll delete the account and associated data promptly.

Changes to This Policy

Privacy practices evolve. When we update this policy, we'll notify active users by email at least 30 days before changes take effect.

Significant changes require your consent to continue using sylenoriva. Minor clarifications and updates that don't affect your rights take effect after the notification period.

You can always find the current version of this policy at sylenoriva.com/privacy-policy, and we maintain an archive of previous versions for transparency.

Complaints and Disputes

If you believe we've mishandled your personal information, we want to know about it.

Our Internal Process

• Submit a complaint to privacy@sylenoriva.com with specific details
• We'll acknowledge receipt within 2 business days
• Our privacy team investigates and responds within 30 days
• If you're unsatisfied, you can request escalation to our Privacy Officer

External Recourse

You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with our response. Contact details: